Both your internal and public facing knowledge base articles can be grouped under multiple categories within your knowledge base. If your organization has multi...

A knowledge base provides a way to communicate with customers. A well-written knowledge base can educate your customers on how to use your product or guide them...

You can provide a better experience for both your users and customers by activating languages, as needed, that will be available in your organization. By defaul...

The multilingual knowledge base feature in Kustomer allows you to provide help content to your users all over the globe in several different languages. Turning ...

Your Kustomer knowledge base comes hosted on an internal URL (brand.kustomer.com) provided by us. You can use a branded domain, such as, support.brand.com, to p...

Themes are a way for you to customize the look and feel of your knowledge base. Every organization has access to predesigned templates that come included with K...

Each knowledge base theme has associated theme files. Theme files define the way that each of the pages will be displayed to your customer. They are written in ...

Often times you'll want to track the performance of your knowledge base. Google Analytics is a free service that will allow you to collect valuable insights...

Your knowledge base content is key to getting your customers answers to your most common support requests when they need it so that your agents can focus their ...

Categories are a system for grouping and referencing articles, and let you organize the content in your knowledge base in a way that makes sense to your custome...

The editor you use to create knowledge base articles comes with a variety of formatting options that allow you to change the appearance of your knowledge base d...

You can draw attention to important articles and make it easier for your customers to find answers to common questions by adding them to the Featured Articles s...

The in-app knowledge base enables users to search both public and internal content from within the Kustomer application. Users can also send public articles to ...

You can tag articles with unique labels that help you organize your knowledge base and link related articles together, providing another way to connect articles...

You can create and manage an individual knowledge base for each brand under your Kustomer organization. Customize the knowledge base articles, categories, confi...

Along with customizing your knowledge base theme, you can also use custom or Google fonts that better match your organization's branding.Who can access this...

You can schedule articles to publish and at a specific time or day. This is helpful if you are creating articles before they should go public, such as when you ...

Contentsquare is a digital experience analytics software that allows users to track customer activity on specific websites. These insights can be used to see ho...

You can configure your custom theme to include the ability to suggest articles as a customer types a search term in your knowledge base, making it faster for th...

Articles describe a product, system, or feature and provide answers for customers who are searching for questions or information on your knowledge base.Who can ...